When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email in your inbox, please check your spam folder or search for hello@soulo.co.

We process and ship orders within 3 business days, Monday–Friday except for holidays. When your item ships, you will receive a confirmation email with the tracking number. Be sure to check spam if you haven’t received the email.

If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.

For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.

We ship to all 50 states within the United States. At this time, we do not ship internationally. If you’d like us to add you to our list of international countries we’ll start shipping to, please let us know at hello@soulo.co.

Orders of $75 or more ship for free via USPS® and UPS®. For all orders under $75, a flat rate shipping fee of $5 will be applied. At this time, we do not offer expedited shipping options.

Sendle is our carbon neutral shipping partner that ensures every package we send is 100% carbon neutral. Sendle utilizes the USPS network, so if your package says that it shipped via Sendle, then it will be arriving via USPS. You can learn more about all the things Sendle is doing to fight climate change here.

USPS® First Class typically arrives within 5–10 business days. See USPS® for current shipping times.

USPS® Priority typically arrives within 1-3 business days. See USPS® current shipping times.

UPS® Ground typically arrives within 2-5 business days. See UPS® for current shipping times.

If you notice your shipping or billing address is incorrect after placing your order, please email hello@soulo.co and we'll do our best to update it before it ships.

We accept all major credit cards, ShopPay, Venmo and ApplePay. If your transaction is not going through, please double check that your credit card name, number, expiration date, and billing address are all correct.

We accept all major credit cards, ShopPay, Venmo and ApplePay.

Sometimes USPS facilities may not be timely with either scanning in packages and/or updating the tracking info. Please allow 24–48 hours for the tracking to update in the system. If your tracking status is stuck on "confirmed" after 48 hours of the shipping notification, please reach out to hello@soulo.co.

We do not include gift receipts in orders. If the recipient needs to return, exchange or has any questions about the product, please have them email hello@soulo.co with the original order number and we'll help them out.

USPS can sometimes mark a package as delivered when it leaves the processing center, and then can be as much as 3 business days before it arrives at your door. The best way to find out where your package went is for you to contact USPS directly. You can speak to their support team here: 1 (800) 275-8777 or reach out to them via email on their site. If you still need help, please contact us at hello@soulo.co within 20 days of the package being marked as delivered so that we can find a solution.

At this time, we do not offer or accept gift cards as a form of payment.

Yes, and it's encouraged. You can add a gift message during checkout and we'll handwrite it on a card that will arrive in the box with their gift.

Because of the nature of our products, we do not accept returns.

If you have any questions about this policy, you can email us at hello@soulo.co.

Because of the nature of our products, we do not accept returns.

Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email us at hello@soulo.co with the order number a photo of the damaged product(s).

If your product was damaged and a refund is requested, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at hello@soulo.co.

To cancel your subscription, log into your account at soulo.co with the same email address used when you placed your order.

Once you see "My Account" at the top of the page, hit on "Manage Subscriptions". This will appear under your "Account Details", right below your contact information.

If you have an active subscription, it will tell you the next ship date. Click "Manage Subscription" to see more details.

Scroll down to where it says "Cancel Subscription". This should be right below your contact information.

Follow the prompts to cancel and make sure you hit the final screen that says "Cancel Subscription". You will receive an email or text to confirm that you've cancelled your subscription.

To update your billing information, log into your account at soulo.co with the same email address used when you placed your order.

Once you see "My Account" at the top of the page, hit on "Manage Subscriptions". This will appear under your "Account Details", right below your contact information.

If you're on a desktop, there will be a navigation bar that says "Subscriptions", "Delivery Schedule", etc. Click on "Payment Methods" on the far right side.

If you're on mobile or a smaller device, click "Subscriptions" and more options will appear. Click on "Payment Methods".

It should now show your current payment method. Click "Edit Payment" and follow the prompt to have an email sent to you with a link to update your payment info.

To skip an upcoming subscription delivery, log into your account at soulo.co with the same email address used when you placed your order.

Once you see "My Account" at the top of the page, hit on "Manage Subscriptions". This will appear under your "Account Details", right below your contact information.

If you have an active subscription, it will tell you the next ship date. Click "Manage Subscription" to see more details.

Look for the button that says "Skip Shipment" and follow the prompts to confirm.

To update your shipping information, log into your account at soulo.co with the same email address used when you placed your order.

Once you see "My Account" at the top of the page, hit on "Manage Subscriptions". This will appear under your "Account Details", right below your contact information.

If you're on a desktop, there will be a navigation bar that says "Subscriptions", "Delivery Schedule", etc. Click on "Shipping Addresses" on the far right side.

If you're on mobile or a smaller device, click "Subscriptions" and more options will appear. Click on "Shipping Addresses".

It should now show your current shipping address. Click the arrow to expand the information and click "Edit Shipping Address" to update.

If you want to add a second shipping address, just click "Add Shipping Address" at the top of the page.

Depending on if you signed up for email or text notifications, you will receive an email or text from us a couple days before your subscription is billed. We will ask you if you want to make any changes to the subscription before it sends, otherwise we will charge your credit card on the renewal date and have your order to you as swift as we can.

1. Fill your bath with warm water
2. Add the contents from one whole pouch or ¼ to ½ cup of the bath soak
3. Scan the QR code on the product label to access curated music and reflections
4. Slide into the bath and enjoy your Soulo™ Experience

Our single pouches are designed to be the perfect amount for one single bath. In a box with 6 pouches, that's good for 6 baths.

Our 8 oz jar is recommended for 2 baths, but can be used for 4 baths depending on how much you like to use.

To see the ingredients in each product, please refer to the ingredients panel on the product page or the product label. You can also learn more about all the ingredients we use in our current line of products here.

1. Before you light your candle, make sure the wick is trimmed to ¼ inch and remove any burned remnants around the wick
2. Light the candle with a match or lighter
3. Scan the QR code on the product label to access curated music and reflections
4. If you aren't using this with a bath, find a place to sit or lay comfortably and enjoy your Soulo™ Experience
5. Allow the candle to fully pool (about 2-4 hours) to ensure the wax burns evenly

The 4 oz candle will burn for 25-30 hours and the 8 oz candle will burn for 50-60 hours.

We recommend burning the candle for at least two hours on your first use so that it pools properly. Do not burn the candle for more than 4 hours at a time.

Yes. Before you burn the candle each time, make sure to trim the wick to 1/4 inch. This will ensure that the flame doesn't get too large and also help preserve the burn time of your candle.

First, access the Soulo™ Experience by using your phone to scan the QR code on the product label. This will launch a landing page that's specific to each product.

Follow the prompts which will provide you with a link to access our curated playlists via Spotify or Apple Music.

Once you do this, head back to your browser window to continue the experience.

First, access the Soulo™ Experience by using your phone to scan the QR code on the product label. This will launch a landing page that's specific to each product.

Follow the prompts. After you click out to the music via Spotify or Apple Music, head back to your browser window to continue to the curated reflection questions.